Privacy Policy

1. Information We Collect

We collect information to provide better services to our users and to improve the overall experience on our Website. The information we collect can generally be categorized into the following types:

A. Personal Information You Provide to Us

We collect personally identifiable information that you voluntarily provide to us when you:

• Fill out forms on our Website (such as contact forms or registration forms)
• Subscribe to our newsletter or marketing communications
• Interact with our customer support team via email, phone, or chat
• Engage in any other activities related to our services

The personal information we may collect includes:

• Full name
• Email address
• Phone number
• Company or business name (if applicable)
• Mailing address
• Billing and payment information (if you purchase services)
• Any other details you choose to share with us

B. Information We Automatically Collect

When you visit and navigate our Website, we may automatically collect certain information to analyze usage trends and improve our services. This may include:

• Device Information: Information about the device you are using, such as hardware model, browser type, and operating system
• IP Address: Your computer’s Internet Protocol (IP) address
• Usage Data: Pages visited, time spent on our Website, interaction with content, and other diagnostic data
• Referrer Information: How you arrived at our Website, including the link or third-party website that directed you

C. Information from Third-Party Sources

In some cases, we may receive information about you from third-party service providers, advertising partners, or publicly available sources to enhance your experience or improve our services. This could include demographic data, marketing preferences, and social media activity.

2. How We Use Your Information

The information we collect serves various purposes aimed at improving the functionality and value of our Website. Specifically, we may use your information to:

• Provide and maintain services: This includes fulfilling any requests or orders, ensuring our Website works properly, and delivering personalized experiences.
• Improve our offerings: We may analyze your behavior to improve the content, layout, and functionality of the Website.
• Customer support: Responding to your inquiries, resolving any issues, and offering technical assistance.
• Marketing and communication: Sending you updates, newsletters, or promotional materials that you have opted in to receive. You can opt-out of these communications at any time.
• Legal compliance: Complying with any applicable laws and regulations, responding to legal requests, or safeguarding our rights.

3. Cookies and Tracking Technologies

To improve your browsing experience and to gather useful data, Digital Upgrade uses cookies and similar technologies. These are small text files stored on your device to remember your preferences and provide insights into how visitors interact with our Website.

We use the following types of cookies:

• Strictly Necessary Cookies: Required for the basic operation of our Website. These cookies do not collect any personal information.
• Performance Cookies: Help us understand how you use our Website by collecting anonymized data on things like page load times and navigation patterns.
• Functionality Cookies: Remember your preferences, such as language settings or login details, to provide a more personalized experience.
• Advertising Cookies: Track your browsing habits to show you relevant ads when you visit third-party sites.

You can manage or disable cookies through your browser settings, although doing so may limit the functionality of some parts of our Website.

4. Sharing and Disclosure of Information

We value your privacy, and we are committed to safeguarding your personal information. We will not sell or rent your personal information to third parties. However, we may share information with trusted partners for the following reasons:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting services, payment processors, and customer support. These providers are obligated to protect your information and may only use it for the services they are contracted to perform.
• Legal Compliance: We may disclose your information when required by law, such as in response to a court order or legal process, or when necessary to protect the rights, safety, or property of our company or users.
• Business Transfers: In the event that Digital Upgrade undergoes a business transaction, such as a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction, subject to the same level of protection outlined in this policy.

5. Data Retention and Security

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no system can be entirely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

Depending on your location, you may have certain rights concerning your personal data. These may include:

• Right to access: You have the right to request a copy of the personal information we hold about you.
• Right to correction: You can request that any inaccurate or incomplete data we hold about you be corrected.
• Right to deletion: You can request that we erase your personal data, under certain conditions.
• Right to restrict processing: You can ask us to restrict the processing of your personal data, where applicable.
• Right to data portability: You have the right to request that we transfer your data to another organization, or directly to you, in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where we rely on consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us on our contact page.

7. Links to Third-Party Websites

Our Website may contain links to external sites that are not operated by us. Please be aware that we are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies when visiting these sites.

8. Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we discover that we have unintentionally gathered data from a child, we will take steps to delete that information promptly. If you are aware of any such data, please contact us on our contact page.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the updated policy on this page with a revised "Effective Date."

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your rights regarding your personal information, please contact us at:

Digital Upgrade
Email: Send Us an Email
Mailing Address: 816 N 9th Ave Evansville, IN 47712
Phone: (812) 266-9176